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Accessing Technology And Technology Services At SHRP

  1. Computer Support
  2. Technology Requirements & Recommendations
  3. Provisioning: Establishing your access to University Systems
  4. Getting help

1. Computer Support

SHRP’s Office of Information and Instructional Technology provides support for the following hardware and software:

  • Windows-based computers (desktops and laptops)
  • Windows 7, 8.1 and 10 are currently supported.
  • Mac OSX 10.8 thru 10.00 are supported
  • Microsoft Office versions 2010 and 2013
  • Advised to have the latest versions of IE, FireFox and Chrome installed.

Additionally, we offer technical support services for the following:

  • Account Provisioning: for accessing various University's systems, such as Email; Printing; CORE; Moodle Learning online course system; Moodle learning management system; and Wireless network
  • Password Reset
  • Network Resource Registration ( e.g., Laptop)
  • Access Wireless Network
  • Access to Rutgers Email
  • Access to Computers in SHRP Computer Labs
  • Access to Network Printers

Currently, SHRP does not support the following:

  • Windows Vista, XP or Windows 2000
  • Internet Explorer version 9, 8, or 6
  • Netscape
  • Linux - All versions

SHRP expands our support of additional programs/versions as the University’s Information Systems and Technology division (IST) certifies them for use within University’s network. When using unsupported software, certain University systems may not correctly function or be accessible at all. Neither SHRP nor University supports uncertified software, and may not be able to help with questions or difficulties you may have with such unsupported programs.

2. Technology Requirements & Recommendations

The following recommendations provide a reasonable baseline to advise you in providing for your education needs. However, given SHRP’s growing use of technologies that support and enhance learning in as well as out of the classroom, it is quite likely that you may enroll in a particular course that has additional technology requirements. Always confirm with your program director and course instructors.

General Hardware and Software Specifications
     Please Note: All of the following are also provided in SHRP’s computer labs.

Windows — 7 thru 10

Macintosh — OS X

  • Internet Explorer 8 or higher
  • Firefox 4.x or higher
  • Chrome
  • Firefox 4.x (and newer versions of firefox))
  • Safari 3.x (not recommended for web courses)
  • Chrome


2 Frequent access to your University email account is required, per school policy.

* Upon entering the my.rutgers.edu portal using Firefox, you at first may see only one column of channelsSimply click on any other tab, then back to the ‘Welcome’ tab and; when the screen refreshes, you should see all three columns. This issue, however, does not interfere with functionality, including accessing Rutgers’ web course system.

    Browser Configuration

  • Accept Cookies
  • Pop-Up Blocking Disabled
  • JavaScript Enabled (For guidance on enabling JavaScript, please go to http://tinyurl.com/enablingJS)
  • JAVA Virtual Machine version 1.6.x installed (For a free download of Java please visit http://www.java.com)

Software–specific Recommendations

Web-Based and Web-Enhanced Courses
Whether your class is face-to-face but web-enhanced or it’s entirely web-based, expect a “broadband” connection to the Internet to be necessary. (DSL and cable are two common forms of broadband Internet connection.) Additionally, most courses assume that your monitor is displaying at least 1024x768 pixels. Some courses may also include audio, requiring speakers or headphones, as well.

Podcasts, Vodcasts, and streaming media (iTunesU)
In addition to a broadband Internet connection, you will need speakers or headphones to listen to any audio or video tracks you download from SHRP’s podcast/vodcast repository. While you may prefer the convenience of loading class lectures onto your portable device, an iPod™ or other portable mp3 player is not necessary. Once you’ve installed iTunes on your computer (available from http://www.apple.com/itunes/download), you’ll be able to play these files from there. You may also need to install QuickTime (available from http://www.apple.com/quicktime/download) to play back any video files your course instructor may choose to place in iTunesU.

Web Conferencing (Elluminate Live! and Blackboard Collaborate are being replaced with Adobe Connect)
Many instructors at SHRP use Blackboard Collaborate™ to provide web-conferencing (that is, real-time audio and on-screen visuals, and web-cam video, shared among class participants). This is being replaced with Adobe Connect. Web-conferencing may be used for discussions, presentations, demonstrations, evaluations and other activities, particularly in courses that occur primarily online. To participate, you’ll need a broadband Internet connection. You will also need either [1] a microphone and headphones or [2] a headset (that is, headphones that include an attached microphone).

Alternatively, many webcams include a built-in microphone. In this case, you would still need headphones. Speakers are not an option, as your microphone will pick up the sound coming from speakers and cause feedback that will disrupt the discussion.

A webcam is generally optional, although your particular class may require video, depending on the type of activity needed. As always, check with your course instructor to be sure.

For more information on using Adobe Connect, please go to SHRP's Adobe Connect Information page <http://shrp.rutgers.edu/tech4sure/adobe_connect>

 

Class Capture (Echo360)
A growing number of faculty are taking advantage of SHRP’s Echo360 Class Capture system to record lectures and other presentations, which then become available to you on the web. Useful for reviews and making up for missed lectures, these Echo360 recordings include the lecturer’s audio and projected visuals (slides) used during the lecture (and may include video, as well) all synched together during playback through your web browser.

A particularly useful feature of these recording is your ability to jump directly to specific points in the lecture by clicking on thumbnails of the lecture visuals (slides).

Should your course instructors plan to “capture” any of your class lectures, then in addition to requiring a broadband Internet connection and speakers or headphones, there are certain software requirements. You must have both Windows™ MediaPlayer (version 9 or above) and Adobe™ Flash (version 7 or above) installed. And to view the video portion of a captured lecture, you must use version Internet Explorer™ web browser.

Specific Academic Program Requirements
Please check with your program director or instructor for the technology needs of each specific class.

3. Provisioning and Access

Please click here to review IST’s3 New Student Access to Technology Services page.

To initialize your access to Rutgers’ various technologies, such as Rutgers email; web-based courses; the my.rutgers.edu portal; and so on:

  • Go to https://startup.umdnj.edu.
  • Enter the ID/PIN in the letter you received from Admissions.
  • Follow the on-screen instructions to establish your logon credentials (username and password).
If you have difficulty with any aspect of provisioning, please contact the Rutgers ActionLine at: isthelp@rbhs.rutgers.edu or 732.743.3200. If you have misplaced your Admissions letter, please contact SHRP Admissions: http://shrp.rutgers.edu/prospective_students/admissions

my.rutgers.edu – The University’s Web Portal
Rutgers’ web portal <https://my.rutgers.edu> is your primary means of accessing University systems, along with a broad range of information and other resources that can help enhance your success. Email; web courses; emergency notifications; financial aid; registration, grades and other critical information are accessed through this one essential site. my.rutgers.edu also provides an easy way to synchronize your passwords for Email, the wireless network and access to computers in the computer labs and libraries.

3 IST: Information Technology and Services is the IT function for the entire University. (SHRP’s Office of Information and Instructional Technology supports our School’s use of both University-wide and SHRP-specific technologies—at times, in conjunction with IST—to better serve our faculty, students, and staff.)

Email: Official communications; Avoiding deactivation; and Forwarding to another address

Please Remember: Even if an instructor elects to email to your personal email account, per University policy, all official SHRP and University communications are sent only to your “@rutgers.edu” address.

As stated in SHRP’s Student Handbook, you are responsible for checking your University account on at least a weekly basis. Should you choose to use University’s Email Forwarding5 feature, you must ensure: [1] that it is working properly and [2] is forwarding to an active account that [3] you check at least weekly.

Important: Per University policy, emails located in the “Inbox,” “Sent,” or “Sent Items” folders will be removed every 45 days. There are several options for saving emails beyond the 45-day limit, including creating custom folders on the server, or using an external email client to download emails to your personal computer5. For more information, please see the official University email policy: http://rbhs.rutgers.edu/istweb/istaccess/student/acs_empl.shtml

Regardless of whether you choose to take advantage of University’s Email Forwarding feature (that automatically forwards messages sent to your University email address to an alternate personal address), you are responsible for keeping the Email Forwarding settings up-to-date, such as when you stop using one personal account and begin using another.

  • Please Note: Students who use Email Forwarding often stop getting their University email messages because they forget to update the Forwarding settings when the target personal account is dropped. Another common cause of undelivered forwarded University email is that the messages are blocked by your personal email service provider, by your email program or by Internet security software on your computer. Please make sure to check your “Junk Mail” folder periodically as University emails may be labeled as “spam” by your email provider.

4 To set up Email Forwarding, log into my.rutgers.edu and click on the “Setting up Email Forwarding” link listed under the ‘Student Toolbox’ topic, within the ‘Rutgers Toolbox’ channel (left column on the ‘Welcome’ tab)

5 Instructions on setting up external email clients: http://rbhs.rutgers.edu/ca/ist/core_services/core_messaging.shtml

4. Getting Help

Technical Support is available through a number of channels. How you request support depends on the specific technology or system you’re using.

Technology or System

Request Method

Moodle issues Reach Technical Support

my.rutgers.edu login failures

Rutgers Toll-Free 24/7/365 Support: 877.708.2897

University email

IST’s ActionLine: 732.743.32006 or isthelp@rbhs.rutgers.edu

Network issues

IST’s ActionLine: 732.743.32004 or isthelp@rbhs.rutgers.edu

SHRP service requests (labs; print quota; etc.)

SHRPhelp@shrp.rutgers.edu

We wish you well and look forward to supporting your successful studies at SHRP. We encourage you to contact us for clarification concerning these guidelines.

Vernon Cabalfin, Director
Assistant Dean

Vern Chibber
Technology Services

Jamil Wilkins, E-Learning Support Specialist
Instructional Technology Services

 

 

 

 

 

 

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